Rapido data privacy · City
Pune woman raises data privacy concerns after Rapido rider's WhatsApp message
A woman in Pune who complained to Rapido has questioned the need to share actual phone numbers, citing the possibility of misuse.
IllustrationA 21-year-old woman in Pune, who says she took a Rapido bike taxi from Swargate Metro Station to Kondhwa, has raised data privacy concerns after allegedly receiving a personal WhatsApp message from the rider following the ride.
According to the woman, during the journey the rider repeatedly stared at her and allegedly drove at high speed, making her uncomfortable. She further alleged that he followed her after the journey and contacted her on WhatsApp shortly after the ride ended.
She has questioned how the rider got her personal number and why riders can access passengers' private information. Rapido's privacy policy says customers' names, pickup addresses and contact details are shared with its Captains (riders) to help them locate and contact passengers.
She suggested that calls and messages go through a secure, privacy-protected system within the app, and questioned the need to share actual phone numbers, citing the possibility of misuse.
The woman lodged a complaint with Rapido, and its support team told her it had suspended the Captain's account.
This article was written with AI assistance from a post published on punevoice's Instagram, and says only what that post says. How we report
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